Guest Regulations

INTERNAL GUEST REGULATIONS

In order to ensure a pleasant stay within our Hotel, we kindly ask you to carefully read our guest regulations and established behavioral norms. Confirmation of the reservation tacitly implies acceptance of the aforementioned regulations.

We extend our welcome to you, thank you for choosing us, and wish you a joyful and pleasant stay.

INTERNAL GUEST REGULATIONS

We kindly request our guests to observe the following rules, in order to allow a pleasant stay for both themselves and others:

1. Reservation will be considered confirmed upon payment of a deposit equivalent to 30% (via bank transfer). In the event of cancellation by the client, the deposit will not be refunded.

2. The management office – reception – cashier (also for payment of receipts/invoices) is open from 08:30 to 22:30. During other hours, it will only provide service for hotel monitoring and surveillance. In case of necessity, the office can be contacted by phone at (+39) 0436-862021 (active 24 hours).

3. On the day of arrival (CHECK IN), rooms will be available from 15:00 to 23:00 (it is preferable to communicate the arrival time at the time of booking). The balance of the stay will be settled upon departure, and upon room delivery (CHECK OUT), the cost of any consumptions/extras charged/tourist tax will be settled.

4. On the day of departure (CHECK OUT), rooms must be vacated no later than 10:00. For those who wish to keep the room beyond the established time on the day of departure (and not later than 17:30), they may do so only if available and with prior authorization from the management, and 33% of the daily amount will be charged.

4a. Clients who depart early are required to pay for the remaining days of the reservation according to articles 1385-1386 cc and subsequent modifications; 4b. Clients wishing to depart during the night or in the morning before 08:30 must check out and settle any extra charges and tourist tax the evening before departure.

5. Entry is prohibited for non-guests; visits by family members or friends must be authorized by the Management. Additionally, the visitor must leave an identification document with the Management, to be collected upon leaving the hotel; 5a. For visits that involve overnight stays in the same room as booked guests by relatives and/or friends, prior authorization from the Management is required. The applicable fee will be as per the price list. Unauthorized persons found inside the hotel will be reported to the police;

6. Parking is reserved for hotel guests only. The internal parking is uncovered and unsupervised. The Management is not responsible for any damages or thefts caused to cars parked in the parking lot. 6a. Each room is entitled to only one parking space; 6b. The speed of vehicles within the parking area must not exceed 10 km per hour;

7. In the event of a suspension of electricity supply due to Enel or water supply due to the Aqueduct or other force majeure, the Management declines any responsibility and is not obliged to provide any refund;

8. It is mandatory to respect the vegetation, terrain, hygiene, and cleanliness of the Hotel; any damages will be charged to the perpetrator;

9. Access for small dogs must be authorized in advance by the management and will incur an additional charge. They must be kept on a leash, and the personal use of a pet bed, litter, bag, and scoop is mandatory. Owners must collect their waste and dispose of it in the designated bins. Any damages caused to furnishings will be charged for restoration.

10. All guests must observe the quiet hour from 14:30 to 17:00 and from midnight until 08:00 in the morning;

11. It is strictly forbidden to light any stove and/or lighters, smoke, or bring food or drinks into the rooms; 11a. It is also forbidden to use the toilets as a dump, and guests are advised to use the designated bins instead;

12. Decent attire is recommended in common areas and especially in the Restaurant and Reception;

13. Any damages to hotel equipment and furnishings caused by guests or their visitors will be charged to the responsible parties;

14. The management declines any responsibility for injuries to adults and minors, who must be accompanied by their parents and/or guardians;

15. Meal times to be respected are: – Breakfast from 7:30 to 10:00; – Dinner from 19:00 to 21:00 (reservation required)

15a. Customers with food allergies are required to inform the Management in advance. The products served are of high quality; the Management declines any responsibility and is not obliged to provide any refunds. 16. The management is not responsible for thefts, losses, and damages to valuables and objects not handed over to the Management in sealed envelopes. The Management must issue a signed receipt.

17. Room/bathroom cleaning and towel change are carried out daily, while bed linen change is done every three days. For those who wish to have their bed linen changed daily, please inform the reception office, and a supplement will be applied.

18. The hotel is equipped with a basic medical kit (band-aids, hydrogen peroxide, gauze, etc.) for minor interventions located at the reception. For more serious problems, guests can opt for the medical guard located at Codivilla, 1 at the Codivilla-Putti hospital or drive to the hospital itself, 300 meters from the hotel, or call 118.

19. At the sole discretion of the management, repeated failure to comply with these regulations, and displaying improper behavior that seriously disrupts the harmony and spirit of the Hotel, may result in eviction as undesirable guests. In such a case, the evicted guest will not be entitled to any refund of the amount paid, with the reservation of the management to claim compensation for any damages and prejudices. Please note that signing this regulation implies total acceptance, including any unpleasant consequences. The management also warns that, if necessary, it will promptly alert law enforcement authorities; similarly, incidents of serious disrespect towards the management or its representatives will be treated.

20. Room Cleaning. 20a. If the room is not vacated on time or is particularly messy (clothes on the bed, various objects or accessories on the floor), room cleaning will not be carried out. 20b. If the room is particularly dirty, the management reserves the right to apply a cleaning and sanitization surcharge of €20.00. 20c. Any damages caused to furnishings due to negligence will be charged for restoration.

PRIVACY

Hotel Des Alpes srl in Cortina *** informs its customers that, following Legislative Decree no. 196 of June 30, 2003, and subsequent amendments regulating the right to the protection of personal data, it will comply with the current legislation in the processing of personal data. The acquired data will not be disclosed but may be communicated exclusively to companies and/or professionals who carry out administrative, accounting, and marketing data processing on behalf of Hotel Des Alpes in Cortina***. The data provider may directly and at any time exercise the rights provided for in art. 7 of Legislative Decree no. 196 of 2003, by writing to Mr. Giorgio Triches, sole administrator of the company Hotel Des Alpes srl in Cortina d’Ampezzo.

According to art. 7 of Legislative Decree 30 June 2003, no. 196, the data subject has the right to:

1. obtain confirmation of the existence or otherwise of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.
2. Indication: – The origin of personal data; – the purposes and methods of processing; – the logic applied in case of processing with the aid of electronic instruments; – the identifying details of the data controller, of the data processors, and of the designated representative pursuant to art. 5, paragraph 2, of the subjects and categories of subjects to whom the personal data may be communicated or who may become aware of it as designated representative in the territory of the state, data processors, or persons in charge.
3. Obtain: a) updating, rectification, or, when interested, integration of data; b) the attestation that the operations referred to in letter a) have been notified, also as regards their content, to those to whom the data have been communicated or disseminated, except in the case where such fulfillment proves impossible or involves a manifestly disproportionate effort compared to the right protected;
4. object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.